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08/03/21 – 15.00 – we are currently having some issues with Postal Kit serivce

Please try again on Tues 09/03/21 if the test kit you want is not showing in the list.

Coronavirus – Information on what services are currently available – updated 22nd February 2021

Due to the Covid 19 virus some of our services have changed - up to date information is on this page

Please do not attend any Unity service if you think you might have coronavirus.

Stay at home if you have any of the following symptoms:

  • A high temperature or feel feverish – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Flu-like symptoms
  • Loss of or a change in sense of normal smell and taste

If you have any of these symptoms, however mild, you should stay at home and do not leave the house for 10 days from when your symptoms started. If you have been in contact with anyone experiencing these symptoms you should stay at home for 14 days.

If we do arrange to see you at one of our services then please remember current guidance on safe distancing – you should be wearing a face covering and we should only see you on your own in the building (if you have concerns about this then please discuss this with the person who makes your appointment to come in)

Use the 111 online  coronavirus service to find out what to do.  Please only call 111 if you cannot get help online.

Advice about staying at home can be found by clicking HERE .

For all Unity Sexual Health Services (Pregnancy Advice, Contraception and Sexual Health)  the main contact telephone number is 0117 342 6900.

This line is open;

Telephone line opening hours are:

    • Monday-Thursday: 8:30 to 17:00
    • Friday:      8.30 to 13.00
    • Saturday: 9:00 to 12:00


  • Update on how to contact a service I need

    Update on Unity services

    • Walk in services are still closed  at Unity Central Health Clinic and WISH Centre.
    • Unity Young People’s Community Clinics services remain closed.  Please call 0117 342 6900.

    Telephone line opening hours are:

      • Monday-Thursday: 8:30 to 17:00
      • Friday:        8.30 to 13.00
      • Saturday:    9:00 to 12:00


    • WISH Centre: The WISH Centre is currently carrying out telephone consultations with the Specialist Nurses and Consultant. If the outcome of the telephone consultation is that you are required to be seen then a face to face appointment will be arranged for you by the member of the team that you speak to.  We are sorry, but we are not currently accepting sit and wait patients. If you wish to make an appointment or to speak to someone please call us on 01934 881234.Our telephone lines are usually busy, but we do work through the calls  and messages as quickly as we can. If you cannot get through when you first call, then please try again later. Thank you for your understanding and patience in these extraordinary times.


  • I have no symptoms but want a check up

    Please request a test online by clicking HERE . 

    • This service is only available for residents of Bristol, North Somerset and South Gloucestershire.
  • I have severe symptoms and need to speak with someone urgently

    If you have severe symptoms or need advice urgently about a sexual health issue, please call 0117 342 6900

    Some initial details of your symptoms will be taken and you will then be offered an appointment for a Telephone Consultation.

    A Doctor or Nurse will then call you back at your appointment time.

    Telephone line opening hours are:

      • Monday-Thursday: 8:30 to 17:00
      • Friday:        8.30 to 13.00
      • Saturday:    9:00 to 12:00
  • Contraception

    Emergency contraception:

      • If you are aged less than 25 years old, you can get this for free at any pharmacy or your GP.
      • If you are aged over 25 years old, you can buy oral emergency contraception from any pharmacy or contact your GP.
      • If you are having difficulties in obtaining emergency contraception, or would like to discuss the emergency IUD, please call   0117 342 6900 .

    Telephone line opening hours are:

          • Monday-Thursday: 8:30 to 17:00
          • Friday:      08.30 to 13.00

    Saturday:   9:00 to 12:00

    • If your coil or implant has expired – you may need to use condoms or seek alternative contraception until it can be changed.    Unity have limited capacity for routine coil and implant changes, if you are aged 20 or over you will need to be referred by your GP for these procedures if you are aged under 20 please call 0117 342 6900  for further discussion.
    • Pills (oral contraception): For queries about oral contraception (pills), please call 0117 342 6900
    • Repeat DEPO-PROVERA® contraception injections : If your next injection is due, please call  0117 342 6900 .

    Telephone line opening hours are:

          • Monday-Thursday:   8:30 to 17:00
          • Friday:         8.30 to 13.00
          • Saturday:     9:00 to 12:00

    For more information, see the Patient Information Leaflet from the Faculty of Sexual and Reproductive Health below.

  • I am pregnant and want advice on abortion

    If you’re pregnant and considering an abortion we are here to help and can give you advice and support.

    This number is available 24 hours a day. You can make the call yourself or someone else can make the call on your behalf.

    • The staff will ask you for your name and address and your GP details (if you have one). They will make an appointment for you to have either a telephone or face to face appointment to discuss your options.

    If you are having difficulty reaching a decision we can give you accurate information about how many weeks pregnant you are and your options.

    • If you are under 18 years old you will need to identify a supporting adult (someone who is over 18) to support you during the abortion process. If you don’t have someone to ask, do not delay in making an appointment. Staff will help you plan your abortion.

    If you’re pregnant and considering abortion, you are not alone.

    1 in 3 UK women will have an abortion by the time they are 45 years old.

  • I would like treatment for warts

    At the moment we are not able to offer Cryotherapy (freezing treatment) for warts.

    If you want to discuss other available treatments  please call   0117 342 6900 

  • What can I do if I have been affected by domestic violence and abuse?

    Domestic violence and abuse is not acceptable. It will be taken seriously if it is reported to the police or other agencies or in the course of a medical consultation.

    Important: If you feel in immediate danger, dial 999 straight away and wait in a safe place for the police to arrive.

    There are many organisations that can help. They can help with a range of issues from crisis intervention, advocacy, housing, to safety planning.

    To see a list of organisations that can help please click here


  • Vaccinations
    • If you are due a Hepatitis B vaccination, please call   0117 342 6900

    Telephone line opening hours are:

            • Monday-Thursday: 8:30 to 17:00
            • Friday        8.30 to 13.00
            • Saturday:   9:00 to 12:00
    • We will not be providing Hepatitis A and HPV (GARDASIL®) vaccinations until further notice. If you have queries, please call 0117 342 6944 to speak to a health adviser.
  • PrEP or PEPSE

    If you are on the PrEP Impact trial or have queries about PEPSE, please call 0117 342 6944 to speak to a health adviser.

    For more information how to cope COVID-19 restrictions and PrEP/HIV then see this page on the Prepster website here


  • For information on Sex, Social distancing and COVID

    Click here for up to date advice on  Sex, Social Distancing and Covid.

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