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Coronavirus – Information on what services are currently available – updated 29 March 2021

For all Unity Sexual Health Services (Pregnancy Advice, Contraception and Sexual Health)  the main contact telephone number is 0117 342 6900.

The telephone line is open during the hours below;

    • Monday-Thursday: 8:30 to 17:00
    • Friday:      8.30 to 13.00
    • Saturday: 9:00 to 12:00

Please do not attend any Unity service if you think you might have coronavirus.

Stay at home if you have any of the following symptoms:

  • A high temperature or feel feverish – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Flu-like symptoms
  • Loss of or a change in sense of normal smell and taste

If you have any of these symptoms, however mild, you should stay at home and do not leave the house for 10 days from when your symptoms started. If you have been in contact with anyone experiencing these symptoms you should stay at home for 14 days.

If we do arrange to see you at one of our services then please remember current guidance on safe distancing – you should be wearing a face covering and we should only see you on your own in the building (if you have concerns about this then please discuss this with the person who makes your appointment to come in)

Use the 111 online  coronavirus service to find out what to do.  Please only call 111 if you cannot get help online.

Advice about staying at home can be found by clicking HERE .


  • Update on how to contact a service I need

    Update on Unity services

    • Walk in services are still closed  at Unity Central Health Clinic and WISH Centre.
    • Unity Young People’s Community Clinics services remain closed. 
    • You will find lots of information on this website; you can order a sexual health testing kit, access informational videos and find out how to get pregnancy advice
    • If you can’t find what you need on the website you can call 0117 342 6900.
    • Please bear in mind that we are very busy

    Our telephone line opening times are:

      • Monday-Thursday: 8:30 to 17:00
      • Friday:        8.30 to 13.00
      • Saturday:    9:00 to 12:00


    • WISH Centre: The WISH Centre is currently carrying out telephone consultations with the Specialist Nurses and Consultant. If the outcome of the telephone consultation is that you are required to be seen then a face to face appointment will be arranged for you by the member of the team that you speak to.  We are sorry, but we are not currently accepting sit and wait patients. If you wish to make an appointment or to speak to someone please call us on 01934 881234.Our telephone lines are usually busy, but we do work through the calls  and messages as quickly as we can. If you cannot get through when you first call, then please try again later. Thank you for your understanding and patience in these extraordinary times.


  • I have no symptoms but want a check up

    Please request a test online by clicking HERE . 

    • This service is only available for residents of Bristol, North Somerset and South Gloucestershire.
  • I have severe symptoms and need to speak with someone urgently

    If you have severe symptoms or need advice urgently about a sexual health issue, please call 0117 342 6900

    Some initial details of your symptoms will be taken and you will then be offered an appointment for a Telephone Consultation.

    A Doctor or Nurse will then call you back at your appointment time.

    Telephone line opening hours are:

      • Monday-Thursday: 8:30 to 17:00
      • Friday:        8.30 to 13.00
      • Saturday:    9:00 to 12:00
  • Contraception

    Emergency contraception:

      • If you are aged less than 25 years old, you can get this for free at any pharmacy or your GP.
      • If you are aged over 25 years old, you can buy oral emergency contraception from any pharmacy or contact your GP.
      • If you are having difficulties in obtaining emergency contraception, or would like to discuss the emergency IUD, please call   0117 342 6900 .

    Telephone line opening hours are:

          • Monday-Thursday: 8:30 to 17:00
          • Friday:      08.30 to 13.00

    Saturday:   9:00 to 12:00

    If your coil or implant needs to be changed because it is out of date -please use condoms or an alternative method of contraception, as you may be at risk of pregnancy.    Unity have a limited number of appointments available for routine coil and implant changes, therefore there may be a delay before it can be changed.

    • If you are aged 20 or over please contact your GP in the first instance. They can refer you to Unity if necessary.
    • If you are aged under 20 please call 0117 342 6900  for further discussion.


    • If you need contraceptive pills or the contraceptive injection (DepoProvera) you can call your GP to discuss this or request further supplies. If you do not have a GP  you can call Unity on 0117 342 6900

    Telephone line opening hours are:

          • Monday-Thursday:   8:30 to 17:00
          • Friday:         8.30 to 13.00
          • Saturday:     9:00 to 12:00

    For more information, see the Patient Information Leaflet from the Faculty of Sexual and Reproductive Health below.

  • I am pregnant and want advice on abortion

    If you’re pregnant and are either considering an abortion or you are having difficulty making a decision about what to do, we are here to help.  We can provide impartial advice and support.

    This number is available 24 hours a day. You can make the call yourself or someone else can make the call on your behalf.

    • You will be asked for some routine information including your name and address and your GP details (if you have one). You will then be given a telephone or face to face appointment to discuss your options.

    If you are having difficulty reaching a decision we can give you accurate information about how many weeks pregnant you are and your options.

    • If you are under 18 years old you will need to identify a supporting adult (someone who is over 18) to support you during the abortion process. If you don’t have someone to ask, do not delay in making an appointment. Staff will help you plan your abortion.

    If you’re pregnant and considering abortion, you are not alone.

    1 in 3 UK women will have an abortion by the time they are 45 years old.

  • I would like treatment for warts

    If you have warts and require treatment you can call   0117 342 6900 .

    Please note we have very limited availability of cryotherapy ( freezing treatment). It is unlikely that this treatment will be offered at this time.

  • What can I do if I have been affected by domestic violence and abuse?

    Domestic violence and abuse is not acceptable. If you report this to Unity, police or other agencies it will be taken seriously.

    Important: If you feel in immediate danger, dial 999 straight away and wait in a safe place for the police to arrive.

    There are many organisations that can help. They can help with a range of issues from crisis intervention, advocacy, housing, to safety planning.

    To see a list of organisations that can help please click here


  • Vaccinations
    • If you are due a Hepatitis B vaccination, please call   0117 342 6900

    Telephone line opening hours are:

            • Monday-Thursday: 8:30 to 17:00
            • Friday        8.30 to 13.00
            • Saturday:   9:00 to 12:00
    • We are not currently offering routine Hepatitis A and HPV (GARDASIL®) vaccinations . If you have queries, please call 0117 342 6944 to speak to a health adviser.
  • PrEP or PEPSE

    If you want to discuss starting  PrEP  please leave your name and contact details on our ‘waitlist’ line  0117 342 6941

    If you have questions about PEPSE or think you need to take PEPSE , please call 0117 342 6944 to speak to a health adviser.

    For more information how to cope COVID-19 restrictions and PrEP/HIV then see this page on the Prepster website here


  • For information on Sex, Social distancing and COVID

    Click here for up to date advice on  Sex, Social Distancing and Covid.

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