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Important message regarding test kits

We are currently experiencing a high demand for kits and are consequently having a problem with supply of kit components.  Please therefore be aware that there will be a delay  in the delivery of male kits.  You may still place an order but it may not be delivered for approximately 4 weeks.  Alternatively revisit the page in a couple of weeks when normal service should be resumed.  We apologise for this inconvenience.

Patient support and complaints

At Unity Sexual Health we’re passionate about patient experience – we want every one of our patients, together with their relatives and carers, to receive the best possible service when visiting us at any of our clinics or services.

Sometimes however, things don’t go to plan, and we want to assure you that whatever happens, we will always do our best to put things right and, equally importantly, try to stop it from happening again.

Unity Sexual Health takes great pride in delivering exceptional service. If your experience doesn’t match your expectations, please tell us about it.

We want all of our “customers” to be happy, so whatever your concern is, please let us know about it. We have a variety of ways in which you can contact us so please do using the link below to access the University Hospitals Bristol Foundation Trust Patient support and complaints page.

Locate a confidential service

Find your local Pharmacy or Clinic and book a confidential appointment.


Order a testing kit

Worried about STIs or other sexual health problems? You can request a confidential free home testing kit.

Find out More

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