How to order a postal kit using your online account

1. Please access your Online Account. (To set up an account see click here)
2. Click on the “Appointments” box –  then click on the “Sexual Health” button.
3. You now see a box listing “Web Testing Kit Orders“.
4. Select the kit type required from the 5 different ones available (see below “What test kit do I order?” for further advice).
5. Click on the date and time showing on the button (this is just to confirm your booking, the time does not matter).
6. Click “Confirm Booking“
7. Complete the “Online Triage Questions” – all the questions need an answer – please just select “Not Applicable” option if the question does not apply to you.
8. Complete all 20 questions and “Save“.
9. Once you have ordered your kit and completed the triage information, your postal kit will be sent to you.
10. We aim to send out test kits the next working day.
11. A confirmation message will be shown on your account when the kit has been posted to you.

Once you have registered for your online account, you will have the option of ordering a home test kit to complete your tests for sexually transmitted infections at home.

We have aimed to give you as much choice as possible with the choice of kits available.

We have 5 test kit options:

I want to test for Chlamydia and Gonorrhoea only;

I have a penis and only have sex with women – order Test Kit 1   (This test kit is used to test for chlamydia and gonorrhoea from a penis with a urine sample)

I have a vagina   –  order Test Kit 2   (This test kit is used to test for chlamydia and gonorrhoea from a vagina using a swab)

I want a blood test for HIV and Syphilis and tests for Chlamydia and Gonorrhoea;

I have a penis and only have sex with women – order Test Kit 3  (This test kit is used to test for chlamydia and gonorrhoea from a penis with a urine sample and HIV/syphilis with blood sample)

I have a vagina   –  order Test Kit 4   (This test kit is used to test for chlamydia and gonorrhoea from a vagina using a swab and HIV/syphilis with blood sample)

I want to check for infections in my penis or vagina, throat and bottom – order Test Kit 5  (This test kit is used to test for chlamydia and gonorrhoea with swabs from the throat/bottom/vagina and penis with a urine sample (to be used as required). HIV and syphilis are tested with a blood sample)

Results are sent by text message to the mobile phone number you have registered with.

For Chlamydia and Gonorrhoea tests (swabs and/or urine) 

• If all results are negative and no further action needed then you will get a text in 2 working days after your test has been received in the service. This is known as “Rapid Results” and it will say “your rapid test(s) from “date received” are all negative”
• If a result is positive or needs further action we will call you within 5 working days after your test has been received in clinic. (This takes longer as some positive results need further testing to confirm the result.)
• If you do not give us permission to text and do not hear from us within 3 weeks of the test then you can assume all tests are negative (this is known as “No news is good news”)

For blood tests for HIV and/or Syphilis

• If all results are negative and no further action needed then you will get a text in 2 to 3 weeks after your test.
• If a result is positive or needs further action then we will contact you within 2 to 3 weeks after your test (this may be earlier for a HIV result that needs action).

As a confidential clinic we are unable to provide results if you phone us.

If you haven’t received your kit within 2 weeks of ordering, please return to your online patient account and ensure you have completed the “Visit Details” section on your test kit “Appointment“.

Please check that your address is correct and then order another kit.

If you have, and you still have not received your order you can either order another kit or call 0117 342 9299. 

A lot of people have difficulty getting enough blood for the test.

If you have any difficulties with the blood test, please check out our video below.

The service is confidential but there are several questions we need to ask about you to make sure that you are the only person who can access your record and order a kit.

There are also a lot of questions we need to ask about symptoms/what sex you have had/are you safe – this is to make sure you are testing for the right infections at the right time.

Your online account is subject to two-factor verification, requiring a valid email address and mobile number.

Please do not tell anyone your password.

For the full Unity Sexual Health Confidentiality statement please click here

We will ask you some personal questions when you come to request your postal testing kit. This is to make sure you are safe. Depending on your answers, we may follow up with a telephone call or text message before we send out your testing kit.

The needle used will re-tract back into the case – so it is OK to put this into a standard rubbish bin.